Privacy Policy

Company Name

Tachikichi Co., Ltd.

Introduction

When using the services provided by Tachikichi (hereinafter referred to as "our company"), customers are required to provide personal information such as name, address, phone number, email address, date of birth, and gender, in relation to transactions, communications, and our information provision services.
Our company complies with the Personal Information Protection Law and handles personal information based on this Privacy Policy.

Purpose of Use of Personal Information

Our company may use the personal information and order details (including order history) collected from customers for the following purposes in addition to providing our services. We will not use personal information for any purposes other than those stated below.

To ship products to customers and bill for payments.
To provide information about campaigns, products, and services conducted by Tachikichi Online Shopping or Tachikichi Co., Ltd.
To provide and improve our services.
To respond to customer requests and inquiries.
To use for purposes individually approved by the customer through separate communication.
To create statistical data categorized by customer attributes (age, address, etc.).
To provide and display information and services tailored to each customer's preferences.

Management of Personal Information Security

Our company manages personal information under the following measures:

We handle personal information in compliance with the Personal Information Protection Law.
Access to personal information is restricted to employees who need it for business purposes. We establish regulations for storing and managing media containing personal information and implement measures to protect personal information.
To ensure the security of personal information transmitted over the internet, we use SSL (Secure Sockets Layer) when entering sensitive information such as credit card numbers to prevent interception, interference, or alteration.
Personal information is deleted as necessary after a certain period from the time of receipt, provided that it does not interfere with our services.

Disclosure of Personal Information to Third Parties

Our company will not disclose personal information to third parties except in the following cases:

When customer consent has been obtained.
When required by law or requested by a court, police, or other public authorities.
When disclosure is permitted by law without customer consent.
When it is necessary to protect or defend the rights, property, or services of our company from actions violating laws, terms of service, or guidelines, and it is difficult to obtain customer consent.
When providing necessary information to a subcontractor to carry out transactions such as product delivery.

Disclosure of Personal Information

If a customer requests disclosure of their personal information, we will disclose it only if we can verify the customer's identity.

Identity Verification Method

Customers must send a copy of a valid identification document (such as a driver’s license or health insurance card) by mail to our company.
Upon confirmation, we will disclose the information if the identity is verified.

Additionally, if the customer is a registered member, they can view and correct their personal information through the "My Page" menu on our website.

Collection of Other Information

Our company will not disclose personal information to third parties except in the following cases:

To improve our services, we may use Cookies. However, this does not enable the collection of personally identifiable information, and it does not infringe on customer privacy.
Customers who do not wish to allow Cookie-based information collection can change their browser settings to disable it.
Our company uses various analytics and advertising tools provided by third-party companies. These tools also automatically collect customer behavior data via Cookies.

Use of Google Analytics

We use Google Analytics to collect and analyze information about the use of our services, and to generate reports on activity and trends. Google Analytics uses Cookies and other similar technologies.
Customers can opt out of Google Analytics by visiting:
Google Analytics Opt-Out

Contact Information for Privacy Policy Inquiries

Tachikichi Co., Ltd.
Personal Information Protection Manager: Masaaki Takano
Address: 607-8322
7-5 Kawata Kiyomizuyaki Danchi-cho, Yamashina-ku, Kyoto, Japan
TEL: 075-754-8724
Email: e-shop@tachikichi.jp